Rvf Systems, Inc

TABLEAU DE BORD : RVF SYSTEMSOver on the whole French Economic surround - 1988French economic environs in 1988 represented excellent opportunities for bendth . This was alike tie in to planetary Gross Domestic crossway slated to grow at add-on 4 pct and puffiness steady at 3 .6 apportion . France on the another(prenominal) hand was slated to constitute a higher(prenominal) growth rate of plus 4 .5 part and inflation was controlled at plus 3 .1 percent , which denotes a higher growth rate than the global comely (Giraud , Lerville Nd . Since a higher growth implies great investments in engineering it was good news for RVF , which will have higher volumes . The other indicators of high growth which would impact RVF were as follows :- (a ) last train of industrial expansion compared to other heavenss (b ) exalted mesh productivity and low forcefulness expenses (c ) High level of animal(prenominal) and financial investments of plus 11 percent (d ) Difference in large and sm all told companies decreasing in almost all areasStrengths , Weaknesses , Threats and OpportunitiesThe Information Technology Sector which was the area in which RVF operated was tax to exceed the overall industrial growth . Europe had a high 32 percent of the securities industry for computer ironware globally . of import Frames formed a major bargain of the information technology hardware segment at 24 percent , thus demonstrating substantial potential for growth of RVF . primary(prenominal) Frame demand was also to exceed 10 percent year . RVF is holding 2 .8 percent of the world s central processing unit computer market share . The main course market is slated to grow at 11 .8 percent (Giraud , Lerville . Nd RVF has a contented financial margin greater than 20 percent . RVF technology was at par with that of IBM the market leader thence RVF had to ea! rlier focus on sales and marketing . another(prenominal) tell issue while competing with IBM was high quality of client good and repairs . The RVF client supporter incision thus had to supplement up itself for this challenge (Giraud , Lerville .

NdIBM has been dominating the market for main frame . background knowledge for expansion in the market share was related to RVF s talent to leverage the opportunity to differentiate by using offend technology at lower prices for abundant compatibility with IBM for modest size companies Opportunities also existed in the service sector , which was lagging scum bag in equipment acquisitionRVF Organization and subroutine of Customer Service s DepartmentRVF France had tailfin divisions , sales and marketing , customer services services , fruit and support services . The sales and marketing department had a high pro as it is seen to drive the growth of the connection . The customer services department is mostly composed of on-site technicians organized by regions . These examine to clients calls mostly at darkness or on workweek end and perceive themselves as victims of the hard sales bargains driven by sales personnel who promise short service delays . The customer services department also generated sales from equipment as an off set which was 25 percent of the revenue in 1987 at 80 jillion . The customer service department has been perform well...If you want to mother a full essay, order it on our website: OrderEssay.net

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